In order to provide excellent customer service, the Village has taken several steps to modernize its processes and systems.  The new utility billing system will offer customers greater control of their utility account, improved access to billing data, and streamline payment options.

A requirement of the new billing system is that all customers receive a new account number.  New account numbers are 12 digits and will be referred to as Account-Customer ID.  These 12 digits consist of 6 new numbers, known as a location number, a hyphen, and then your current 6-digit customer ID number.  Depending upon your specific billing cycle, the first bill that will have your new Account-Customer ID will arrive in either January or February 2026.

No.  Water and sewer rates for fiscal years 2023 through 2027 were set by ordinance on October 3, 2022.

CSS is a new online portal for managing an Orland Park utility account.  It will replace the existing portal known as Citizen Access.

CSS offers several useful account management tools.  CSS allows customers to manage their utility account at any time and from anywhere.  Management tools include access to utility bills, payment and consumption history, online bill payment with a credit card, bill delivery preference and address change options.  Customers will also be able to set up EFT Automatic Payments using a bank account online. 

EFT, which stands for Electronic Funds Transfer, is one of several payment methods available to customers.  Customers can set up EFT Automatic Payments in the Citizen Self Service portal to pay utility bills directly from a checking or savings account.

You may access the online portal here and select “Citizens Self Service” on this webpage, then select: “Create an account.” Provide your email address, create a username and password, and click the “sign up” button.  A confirmation email with a code will be sent to the email address you provided; enter this code to finish setting up your account.

For more detailed instructions, download the step-by-step PDF guide here.

Due to this system transition, no late fees will be charged for bills with a December 15 due date.